At HiddenBED PK, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
- Full name
- Contact number
- Email address
- Billing & delivery address
- Payment-related information (processed securely)
2. Use of Information
- Order processing & confirmation
- Delivery coordination
- Customer support
- Service improvement
3. Data Protection
We apply appropriate technical and organizational measures to protect your data from unauthorized access or misuse.
4. Third-Party Sharing
Data is shared only with trusted partners such as courier companies and payment processors for order fulfillment purposes.
5. Cookies
Cookies may be used to enhance user experience and website performance. You can control cookies via browser settings.
6. Customer Rights
You may request access, correction, or deletion of your personal data by contacting us.
Return & Refund Policy
1. Return Eligibility
Returns are accepted only if the product is damaged, defective, or does not match the confirmed order. Issues must be reported within 48 hours of delivery with photographic evidence.
2. Non-Returnable Items
- Customized or made-to-order furniture
- Misused or improperly installed items
- Used or assembled products
3. Refund Process
Approved refunds are processed within 7–10 working days. Order confirmation fees for custom items are non-refundable once production begins.
Shipping & Delivery Policy
Delivery Coverage
We offer nationwide delivery across Pakistan.
Advance Payment
A 50% advance payment is required to confirm all orders.
Shipping Charges
- 100% Advance Payment: Free shipping
- COD (remaining 50%): PKR 2,500 per product
Inspection
Products must be inspected at delivery. Issues reported after acceptance may not be eligible for return or refund.
By placing an order on www.myhiddenbed.com, you agree to this policy.